FAQ

Should I order a smaller shoe size for a close fit?

No. Wearing shoes that are too small can damage your feet. Order your correct size. OrganMaster Shoes are a trim style for pedaling so there is no need to get a smaller-than-usual size for pedalwork.

You should have a 1/4 inch space in front of your toes when the shoes fit properly.

Can I wear my organ shoes outside?

No. Suede soles will last much longer if you do not expose them to the elements.

How do I clean the soles of my organ shoes?

Lightly brush the bottoms of your organ shoes with a dry wire brush in order to remove any grit and to refresh the texture of the suede. Do not use liquid on the suede soles except for special suede cleaners such as Easy Cleaner.

How can I keep my shoes from coming untied?

When tying shoes bring the lace over the shoe front to back and then through the loop left to right for a horizontal bow. The pressure will be dispersed sideways keeping the bow tied. Click here to watch our video.

Can I get a higher heel on my organ shoes?

Yes. Take your shoes to a local cobbler to have the heel stacked. The suede leather heel piece should be cemented on last so you still get the benefit of suede soles.

How do I determine my shoe size?

Our shoes are in US sizes. For most people, their dress shoe size is smaller than their sneaker/boot size.  See our size chart and size tips by clicking here.

I have bunions. What size should I get?

You should order your usual dress shoe size and then stretch the shoes in the bunion area using a Bunion Fixer. Don't buy shoes that are too big just to accommodate the bunion.

Can I pre-order shoes that are currently out of stock?

Yes. We can sometimes take a pre-order. Click here for details.

Can I get free shipping?

Shipping on exchange orders is free within the USA. Our customers pay to return the first pair of shoes. Once we receive the returned shoes in good condition, we ship the exchange pair free of charge.

We cannot give free shipping on any other orders. We are a very small family business and prefer not to overcharge for our shoes in order to give everyone  "free shipping". By charging appropriately we ensure that the maximum number of customers pay the least amount possible for their new shoes.

Can I get a discount?

Yes. Join our Points Program by clicking on the button GET DISCOUNTS on the bottom right of the screen. Create an account so we can keep track of your points. 75 points equals 5% off.

Only one coupon code may be used at a time. When we offer a discount code you may use the offered code or the code you earned in the Points Program. 

If we are offering an automatic discount (without a code) you may use your Points Program code in addition to the automatic code to increase your discount.