Returns and Exchanges

We accept returned items for any reason under the following conditions:

  • Items are in original, unworn condition.
  • Returned in their original packaging.
  • Shipped back to us within a sturdy shipping box.
  • Item was not sold as final sale or imperfect.

Returning to exchange or get a refund:

  • Our customers pay to ship items back to us and may use any carrier.
  • Insure your package against loss and obtain a tracking number.
  • Include the RETURN FORM with your shipment.
  • Ship returns to: OrganMaster Shoes/Returns, 679 Mohawk Trail, Suite A, Shelburne Falls, MA 01370 USA.
  • Returns are accepted if within 45 days of delivery.
  • Refunds are typically processed within 24 hours of receiving returned items.
  • Refunds are applied to the original method of payment.
  • Shipping charges and VAT are NOT refundable once an order is shipped.
  • Customers outside the USA, please ship items back for a refund and place your new order online.

Returning a defective or damaged item:

  1. Log in to your account on our website.
  2. Click on your order.
  3. Click the RETURN ITEMS button.
  4. Select reason for return.
  5. Describe the issue with your order.
  6. We will reply with a return label if approved.

Two ways to cancel an order:

  1. Call 1 (413) 773-0066 and leave a message if out of customer service hours. Most orders are shipped within 2 to 18 hours of being placed. If we haven't shipped yet, then a full refund is given including VAT. Once the order is picked up by the carrier, we cannot process a cancelation.
  2. Log in to your account => click on your order => click the CANCEL button. If the button says RETURN ITEMS, rather than CANCEL, then your order already shipped.

Refunds Deposited:

Our bank sends the funds immediately to your bank. It can take up to ten days for your refund to be processed by your bank depending on the individual bank and country. However, we find it is usually about 1-3 days.