Regarding Covid-19 safety:
We are doing everything in our power to protect the safety of our customers, employees and suppliers by following guidelines from the CDC and WHO such as wearing a mask, cleaning surfaces often, washing hands, not touching one’s face and avoiding close contact with other people. Most of the time, only one person is processing orders at our store which is officially closed to walk-in customers for the time being.
Orders are mostly being shipping within 24 hours of being received as per normal (excluding weekends).
Delivery of your order may be delayed depending on its destination. We are finding that our shipments to some USA destinations are delayed by a day or two and international shipments can be delayed much longer depending on the local transportation and staffing situation.
None of the carriers are guaranteeing normal delivery times due to Covid-19-caused delays.
Receiving your order:
The WHO and US CDC have stated that the likelihood of contracting COVID-19 from contaminated cardboard or other shipping containers is low. However, it is known that the virus can survive for up to 3 days on some objects. Since many people handle your package before it arrives at your house, you can reduce the chance of any contamination by leaving packages alone for several days before touching them.
Returns and Exchanges: There may be a short one-day delay in processing your returns and exchanges while incoming boxes are put in isolation before processing.
Going Forward: I encourage you to continue supporting your local businesses (if you can safely) through this difficult time and find ways to support your neighbors who may need a grocery delivery or a phone call to keep their spirits up. We will get through this together.
Brenda Sturmer , Owner of OrganMaster Shoes